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Charge-back & Duty Recovery Specialist

Job Description:

The Chargeback & Duty Recovery Specialist will be part of the Logistics operations team in executing activates that includes:  Processing manual charge backs in SAP. Research discrepancies of invoices and coordinates with division personnel to determine proper treatment of discrepancies.  Work with the logistics team to identify process improvement opportunities. Collect all necessary documentation in order for auditing, preparing and filing Drawback Application with broker. Maintain communication with supplier representatives and divisional personnel to keep supplier accounts up-to-date and accurate. Resolves internal and external customer issues by in a timely manner. Flexible to adjust to changes in responsibilities, procedures, or working conditions. Willing to explore and suggest ideas to improve existing processes.


Work Experience:

Proficiency in PC skills, particularly word processing and spreadsheet applications.

Strong analytical and interpersonal skills. Knowledge of accounting and finance principles.

Excellent communication skills (verbal & written). Focus on providing excellent customer service with internal and external customers.



Bachelor’s degree in Accounting or supply chain


Minimum 2 years work experience in collection, vendor management, and/or imports


Minimum 3 years of duty drawback experience as customs broker, industry trade specialist, US Customs drawback auditor, or import specialist, which includes duty drawback experience and may include experience in The Harmonized Tariff Schedule, customs federal regulations, NAFTA, entry processes, valuation, and informed compliance methods


About MISA Imports Inc.

MISA Imports Inc. is a global wine and spirits supply chain provider headquartered in Dallas, TX. Founded in 1998, MISA pioneered the beverage industry with its transparent model, innovative solutions, and sourcing capabilities. Through its extensive US network and 5 US locations, MISA strives to always disrupt the industry with its leading best practices whilst keeping to its family like business values; honesty, integrity, and respect. 

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